Frequently Asked Questions
Everything you need to know about your G2 Esports gear.
How long does shipping take for pro jerseys?
Standard shipping usually takes 3-7 business days within Europe and 7-14 days for international orders. Custom jerseys with personalized names may require an additional 5 business days for production.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel in its original packaging. Please note that customized items, such as jerseys with custom gamertags, are final sale and cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide. Our pro kits are designed with an athletic fit; if you prefer a looser feel, we recommend ordering one size up from your usual measurement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Sofort for a seamless checkout experience.
Are the jerseys the same ones the players wear?
Yes, our 'Pro' collection features the exact same high-performance, moisture-wicking fabric and technical specifications used by our professional teams on the global stage.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also monitor your status by logging into your G2 Esports shop account.